Shipping policy

FREE STANDARD SHIPPING

Cudavo currently offers free standard shipping to destinations accepted at checkout.

PROCESSING

We aim to process orders within 1–5 business days. Orders placed on weekends or holidays begin processing on the next business day. You will receive a confirmation email after ordering and tracking information when the order ships.

DELIVERY

Delivery time depends on the destination, carrier, product, and fulfillment location. Delivery dates shown at checkout or in tracking updates are estimates and are not guaranteed. Carrier delays, weather, customs processing, and other events outside our control can extend delivery time.

TRACKING

When tracking is available, it will be sent to the email address used at checkout. Tracking may take up to 72 hours after shipment to begin showing movement.

SPLIT SHIPMENTS

Products may ship from different fulfillment locations. A single order can arrive in more than one package and on different dates at no additional shipping charge.

ADDRESS CHANGES

Review your shipping address carefully before submitting the order. Contact us immediately through cudavopets.store/pages/contact if a correction is needed. We cannot guarantee changes after fulfillment begins.

LOST, DELAYED, OR DAMAGED PACKAGES

If tracking shows no movement for an extended period, the package is marked delivered but cannot be found, or the order arrives damaged, contact us through cudavopets.store/pages/contact with your order number. We will review the shipment and work with the carrier or fulfillment partner on the appropriate next step.

INTERNATIONAL ORDERS

Availability is determined at checkout. Customers are responsible for any customs duties, import taxes, or local fees charged by the destination country unless checkout states otherwise.