Refund policy

30-DAY RETURN POLICY

You may request a return within 30 days after your order is delivered.

ELIGIBILITY

Items must be unused, in the condition received, and in their original packaging. Proof of purchase is required.

STARTING A RETURN

Use the Contact page at cudavopets.store/pages/contact and include your order number and the reason for the return. If the return is approved, we will provide the correct return address and instructions. Do not send an item back without authorization; unauthorized returns may not be accepted.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges, if any, are not refundable.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Inspect your order when it arrives. Contact us promptly through our Contact page with your order number and clear photos so we can evaluate the issue and make it right.

NON-RETURNABLE ITEMS

We cannot accept gift card returns or items that have been used, altered, or damaged after delivery. Please contact us before returning any pet-care item so we can confirm eligibility.

EXCHANGES

The fastest way to exchange an eligible item is to return it after approval and place a new order.

REFUNDS

We will notify you after the return is received and inspected. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may require additional processing time. If 15 business days have passed since we approved your refund, contact us through cudavopets.store/pages/contact.